We handle the case for you
If something goes wrong – damaged goods, delays or failed delivery – we’re the ones who communicate with the carrier. You don’t need to chase someone down for answers.
Safety & Responsibility
We’re on your side – even when something goes wrong
Damaged goods, delays or issues with the carrier? You’re never left alone with the problem. Our role is to push, follow up, and ensure the case is handled properly.
What “safety” means at Kronan Freight Brokerage
When you book through us, you’re not just another shipment in a system. We take an active responsibility to ensure your assignment is handled correctly – even when something unexpected happens along the way.
A clear process for claims
We help you gather documentation, prepare the claim and ensure it reaches the right person at the carrier with the correct information from the start.
Independent and unbiased
As an independent freight broker we can demand action, switch partners or suggest alternative solutions if a carrier fails to meet agreed standards.
Long-term relationships
We focus on long-term partnerships – both with customers and carriers. That’s why every case must be handled fairly, transparently and professionally.
How we act when something goes wrong during transport
Damages and delays can happen – even with serious carriers. The difference lies in how it’s handled. Here’s how we work when you contact us with a problem.
You shouldn’t be stuck between shipper, carrier and receiver. When you book through us, we take an active role in investigating what happened and what needs to be done.
- We act as your point of contact toward the carrier.
- We push when things are delayed.
- We follow up until the case is closed.
You contact us
You tell us what has happened – damaged goods, delays, incorrect delivery or other issues. We review the situation with you and request documentation if needed.
We collect documentation
We help you gather photos, freight documents, timelines and any other information required to handle the case professionally.
Communication with the carrier
We contact the carrier, explain the situation and ensure the case reaches the right person. We follow up, clarify and push when needed to get answers.
Resolution & follow-up
Once the carrier has made a decision, we update you. We also look at what can be improved going forward – such as transport setup or choice of carrier for future assignments.
Common questions about responsibility, damages & claims
Here are answers to the most frequent questions we receive when something hasn’t gone as planned.
Legally, responsibility is determined by agreements and applicable transport terms. Practically, we want you to be able to turn to us. We help clarify what the carrier is responsible for and what options you have for compensation or corrective action.
The most important thing is that you contact us quickly and document what happened: photos of damages, notes on the freight document and timestamps. The clearer the documentation, the easier it is for us to handle the case.
Yes. Part of our job is selecting the right partners. If recurring issues arise with a carrier, we evaluate whether it’s time to adjust the setup or switch carriers for future assignments.
Our role is to ensure you receive a clear response. We cannot promise that every damage will be fully covered – but we can promise that we stand by your side and do everything we can to ensure you’re treated fairly and professionally.
Need help with an issue right now?
Whether it’s damaged goods, delays or communication problems with the carrier – get in touch and we’ll help you sort out the situation.
We handle the dialogue, follow up and push the case until it’s resolved.
We assist you with:
- Damage reports, claims and delivery issues
- Direct communication with carriers
- Continuous follow-up until the case is closed
